Service

For questions and assistance, please contact our customer support team via the contact form:

Technical Service and Product Support: service[at]horizonhobby.de
General assistance and questions about your order: info[at]horizonhobby.de

For urgent customer support and product advice, please call +49 – 40822167800

The Horizon Hobby Hotline in Germany is available on weekdays from 13 – 16 h

If you experience extended wait times, we recommend sending us an email.

For Service Repairs please follow the instructions provided by our Technical Service Team.

Technical Service and Product Support: service[at]horizonhobby.de

Horizon Hobby Service Center

Hanskampring 9

D - 22885 Barsbüttel

Germany

Flagship store Barsbüttel:

Opening Hours

Monday to Friday: 9 a.m. to 5 p.m.
Saturday: Closed