Service

Dear customers,

We are following the official requirements and have preventive measures in place to protect our customers and employees from the Corona virus.

As a precautionary measure, we will keep our shop in Barsbüttel closed from March 16, 2020 until further notice. Part of our employees are currently working from home.

Due to this situation we currently cannot accept returns and repair orders by post. If you submit a service request, our service team will collect it and inform you as soon as possible when you can send it to us.

Our customer support is available for questions and assistance via our online service portal. We are working hard to respond to you as fast as we can, if a response takes a bit longer than usual, we apologize.

We will keep you up to date on the current situation through our social media channels, primarily Facebook and our E-Mail-Newsletter.

Orders through our online-shop

Thank you for your support, stay healthy and take care!
Your Horizon Hobby Team